FAQ

Where do you ship?
We currently ship to the United States. Shipping availability may expand in the future.

How long does shipping take?
Orders typically arrive within the estimated time shown at checkout. Delivery time depends on the shipping method selected and the customer’s location.

How can I track my order?
Once your order ships, a tracking number is sent to your email. You can use that link to check the status of your shipment at any time.

What is your return policy?
If you are not satisfied with your purchase, you can review our full return guidelines on the Refund Policy page. Refunds are issued to the original payment method once the returned item is received and inspected.

What if my item arrives damaged or incorrect?
If you experience an issue with your order, email contact@feelthera.com with your order number and photos of the problem. We will help resolve it as quickly as possible.

Do you offer exchanges?
At this time, we process returns and then allow customers to place a new order if they prefer a different item.

Is my payment information secure?
Yes. All transactions are processed through secure, industry standard payment gateways. FeelThera does not store full credit card details.

How do I reach customer support?
You can contact us at contact@feelthera.com Most messages receive a reply within 24 hours.